Faq

FAQ

All your questions can be answered here

Please check our Help Topics first. We have answered the most frequently asked questions here.

· If you need further support, or wish to submit a complaint, please contact us via email. To ensure that we can respond to your inquiry ASAP, please provide us with all the necessary information by sending an email in the format below:

  • Subject of email: Device model
  • Content: Problem description and current status

· We will get back to you within 3 working days after receiving your question.

Yes, we offer OEM/ODM services. Please confirm all design and customization details with our sales team before mass production.

Yes, large-volume purchases are eligible for negotiable discounts. Please contact our sales team for a personalized quotation.

You can download datasheets and certificates from the corresponding product detail pages on our official website, or request them directly from our sales team.

Sample production usually takes 3–5 business days. The lead time for bulk orders ranges from 2 to 8 weeks, depending on the order quantity and specifications.

We accept T/T, L/C, Western Union, and Trade Assurance. Other methods can be discussed.

For bulk orders, we typically ship via sea freight. For samples, air freight (e.g., DHL, FedEx) is recommended. Delivery time varies by destination and shipping method.

We provide a 3 to 5-year warranty, depending on the product type. Please refer to the specific product page or contact our support team for details.

Please send us photos or videos as proof. Our technical support team will assist promptly. We have 12 service offices worldwide to offer localized after-sales support when needed.